Customer Service

Freshness Guarantee:
Unlike most baked goods in grocery stores that sit on shelves for six months to one year, our baked goods are made without preservatives and are packaged to stay fresh for up to one week if unopened. For this reason, we discourage Ground shipping to destinations east of New Mexico. In the event that your order arrives in unacceptable condition and you selected an "Air" shipping method, contact us immediately at (800)361-8292 to discuss re-shipment or refund options. It may be necessary to keep your packaging materials in order to process the claim if your order arrives damaged by FedEx.

Satisfaction Guarantee:
At Allison's Gourmet, we stand behind our service, our products and our customers. This is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely delighted with your purchase, simply return the unused portion within 14 days of delivery along with a note describing the reason for your return, and we'll happily exchange it or refund the credit card used for purchase, excluding shipping charges.

Allison's Gourmet Guarantee is void if any of the following is true:

• If 2-Day Air shipping is not selected for Chocolates.
• If the Chill Pack is omitted when ordering Chocolates .
• If there is no one present to accept the delivery.
• If delivery address is incorrect and results in a delivery delay.

Weather Delay:
If there is a delivery delay that is due to weather or any other cause beyond FedEx's control, the delivery guarantee is void. A delivery attempt will be made at the earliest time that conditions permit.

Transit Times:
When selecting a shipping method, keep in mind that the transit time begins the day after the order is shipped and includes only business days. For example, an order that is shipped on Monday via FedEx 3-Day Air will be delivered on Thursday. FedEx Air deliveries are the only options with guaranteed transit times. FedEx Ground does not offer definite transit times.

Deliver Without Signature Waiver:
Checking this box authorizes FedEx to deliver your FedEx Air shipment without obtaining a signature and signifies your agreement to indemnify and hold harmless FedEx and/or Allison's Gourmet from any resulting claims. This feature is only available for FedEx Air shipments.

Delivery Destinations:
We use FedEx services and they do not deliver to PO Boxes or APO addresses. Therefore, we are required to obtain only physical street addresses for delivery.

Required Delivery Information:
In addition to a street address, FedEx requires a delivery phone number in case they have a question about delivery location.

Address Correction Fee:
If an incorrect address is provided at the time of order, FedEx will charge an address correction fee of $10 - $15. This fee will be applied to your credit card.

International Shipping:
Due to the perishable nature of our products, we do not ship internationally.

Vegan:
Allison's Gourmet is a vegan company and thus all of our products are made without animal ingredients.

Kosher:
Each ingredient we use is certified Kosher. However, we have chosen not to opt for Kosher certification at this time because it is quite expensive and the premium-quality, organic ingredients and detailed hand processes we use already make for high costs.

Gluten-Free/Wheat-Free:
All baked goods are made with whole wheat pastry flour. Our Confections are gluten free (http://www.allisonsgourmet.com/vegan-confections.html). This includes our chocolates, caramels, fudge, cups, and barks. Items in our Organic Cafe (http://www.allisonsgourmet.com/organic-cafe.html) are also gluten free.

Sugar-Free:
Our goal is to offer organic, vegan desserts that are reminiscent of the chewy, moist texture of traditional cookies and brownies. Because we choose to eliminate animal products, the ingredients we do use are critical to creating that texture, which is unfortunately not achieved with alternative sweeteners.

Nutritional Information:
The specific nutritional information of our products is not available at this time. However, all of our items are free of cholesterol and animal products. This does not mean that they are fat-free or particularly meant to be low-fat. There are many products on the market that boast these claims - it's most important to us that our organic animal-free goodies use the finest gourmet ingredients and taste superb. This is why we search the globe for our superior-quality ingredients.

Fair Trade:
The Fair Trade Certified™ Label guarantees consumers that strict economic, social and environmental criteria were met in the production and trade of an agricultural product. Fair Trade Certification is currently available in the U.S. for coffee, tea and herbs, cocoa and chocolate, fresh fruit, flowers, sugar, rice, and vanilla. TransFair USA licenses companies to display the Fair Trade Certified label on products that meet strict international Fair Trade standards.

Privacy Policy:
We do not rent, sell, or otherwise distribute any of your contact, billing, or credit card information.

Terms of Use:
By using our Web site or purchasing a product from us, you agree to the guidelines as set forth in this policy page. We will post any changes to our policy on this page.

Catalog Requests:
To reduce the consumption of precious resources, we publish our catalog only on our website and all available products are shown on our site: www.allisonsgourmet.com.

Contact Us With Any Questions:
Allison's Gourmet
PO Box 2454
Nevada City, CA 95959
(800) 361-8292
Email us